Annual Technical Support

Overview

A long term non-hourly contract provides you with more of our services, time, training, and software for a lower price. It also allows us to provide follow-ups, tuning and maintenance on a continual basis. We believe that an annual support contract with MG Technologies has more value per dollar than any other support method from anyone else.

But I Already Have Technical Support

• Most technical support staff do not have the time to take a proactive approach. Many are "fighting fires" that always seem to be occurring. Our job is to prevent fires from occurring. This frees up the on-site staff for more productive work.
• Our knowledge far exceeds that of most on-site staff. That is simply because of our diverse experience with hundreds of different environments. We often provide problem solutions within minutes or hours after a call. Sometimes, after someone has already spent days or weeks on the same problem.
• That same knowledge also allows us to install a product such as a new CICS within 5 days. This saves enormous time. We do in days or weeks what most people do in months.
• Many application programmers would like to interface with a designer who can address performance, reliability or other application issues based on years of field experience. They would also like to have diagnostic support that other staff may not have time to provide.
• An outside person can provide valuable training to the technical, application and operation staff.
• We are well connected to IBM and other software vendors. We are aware of problems before they strike. We usually order program updates when we know that they apply to your environment, but before a problem can occur.
• Since we are well connected to IBM, we are aware of future releases of operating systems, CICS and other products. Although in many cases we cannot divulge what we know, we can plan for the future changes. This reduces future compatibility problems and shortens the time it takes to upgrade software.
• Because we have to provide so many different software and hardware solutions, we keep well informed about various products. We have a library of hardware and software vendors. We have evaluated many different hardware and software products. When you need something special, we can often provide a quick reference.
• We can even provide some hardware at discounts. We work with hardware vendors to provide "volume discounts" to our clients even when they want to buy one item.

Why Not Use a Per Hour Contractor?

Also keep in mind that your system will be reviewed and tuned by Mario M. Guzman, one of the country's most knowledgeable systems persons. Please review his biography located in the Company Profile.

Where Do We Go From Here?

• System Programming Support

• Application Support

• Operations Support

• Administration and Documentation

• Training

• Software

• Common Questions

• Selection Criteria